Reporting requirements

Compliance & performance

Assessing financial viability

Key performance measures

Complaints management

Our approach to intervention

Regulation

From 1 July 2007, we implemented a new approach to regulatory engagement. Our regulatory framework [pdf 376kb] builds on interim arrangements.

We developed the framework in consultation with currently registered housing agencies, agencies seeking registration, and peak bodies.

Key aims

Our key aims in delivering regulation are to

  • ensure each registered agency is well governed, well managed and financially viable
  • protect and ensure accountable use of government assets managed by the affordable housing sector
  • build confidence in the public and private sector to invest in and grow affordable rental housing
  • ensure quality and continuous improvement in service delivery and outcomes for tenantsYarra Community Housing - Coburg

Principles

We are committed to five principles of good regulation

  • transparency
  • accountability
  • proportionality
  • consistency
  • targeting