Guidance
| 1. Complaints investigation | download [pdf 131kb] |
| Details our process to conduct investigations, as well as our expectations of complaints procedures and registers implemented by agencies. |
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| 2. Key performance measures | download [pdf 107kb] |
| Details the financial and other key performance measures we use in assessing agency compliance with and performance against Performance Standards. | |
| 3. Agency self assessment and reporting | download [pdf 92 kb] |
| Details legislative and other reporting requirements for registered agencies, and critical role we place on agency self assessment in demonstrating compliance and continuous improvement. | |
| 4. Newly registered agencies | download [pdf 123kb] |
| Details our regulatory arrangements for newly registered agencies. | |
| 5. Understanding the registration criteria - winding up provisions | download [pdf 34kb] |
| Prepared by Minter Ellison Lawyers on behalf of Housing Registrar. Details considerations agencies seeking registration must take to meet winding up provisions set out in Housing Act 1983. | |
| 6. Understanding the registration criteria - constitution | download [pdf 73kb] |
| Minter Ellison Lawyers - provides comments on registration criteria detailed in Schedule 7 of Housing Act 1983 to assist agencies to self assess whether their constitution complies with criteria. | |
| 7. Completing an application form | download [pdf 460kb] |
| Provides advice on completing an application form. | |
