Where serious issues brought to the Registrar’s attention about a registered agency are to be investigated, the Housing Act 1983 sets out a range of powers for the Registrar to use to conduct an investigation.
To obtain registration a not-for-profit rental housing agency must satisfy the Registrar that it meets all criteria specified within Schedule 7 of Part VIII of the Housing Act 1983 and meets or has the strong capacity to meet Performance Standards.
Monitoring and assessing compliance and performance of registered agencies is a major role and an integral part of day-to-day functions of the Housing Registrar.
Once an agency has made an enquiry through CHiMES, a member of the Housing Registrar team will contact you to discuss your agency's individual circumstances and suitability for registration.
In 2016 the Housing Registrar consolidated six separate documents into one publication, Our Regulatory Framework.