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Our regulatory framework aims to strengthen housing agencies’ capacity to attract, develop and protect capital investment, manage existing housing stock and support and protect vulnerable tenants.

You can download an electronic copy of Our Regulatory Framework(pdf 445KB), or contact us for a printed copy.

The document describes the overall regulatory framework, identifying the major components and explaining each in detail.

  1. Introduction
  2. Registration
  3. Compliance and performance
  4. Business performance
  5. Regulatory engagement and escalation
  6. Complaints management


In order to view PDF documents contained on this page you will require Adobe Reader. If you would like to receive publications in an alternative format please contact us.