Our regulatory framework aims to strengthen housing agencies’ capacity to attract, develop and protect capital investment, manage existing housing stock and support and protect vulnerable tenants.
You can download an electronic copy of (pdf 445KB), or Our Regulatory Frameworkcontact us for a printed copy.
The document describes the overall regulatory framework, identifying the major components and explaining each in detail.
- Compliance and performance
- Business performance
- Regulatory engagement and escalation
- Complaints management
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