In 2016 the Housing Registrar consolidated six separate documents into one publication, Our Regulatory Framework.
Below are links to each individual section of the document, or you can download the (pdf 463KB) . Please entire publicationcontact us for a printed copy of the Our Regulatory Framework.
Our regulatory framework aims to strengthen housing agencies’ capacity to attract, develop and protect capital investment, manage existing housing stock and support and protect vulnerable tenants. The document describes the overall regulatory framework, identifying the major components and explaining each in detail.
- (pdf 430KB)Introduction
- (pdf 435KB)Registration
- (pdf 441KB)Compliance and performance
- (pdf 447KB)Business performance
- (pdf 452KB)Regulatory engagement and escalation
- (pdf 457KB)Complaints management
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