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Once an agency has made an enquiry through CHiMES, a member of the Housing Registrar team will contact you to discuss your agency's individual circumstances and suitability for registration.

Once an agency decides to apply for registration the Housing Registrar assesses the agency’s eligibility to apply. Primarily this is an assessment of the agency’s constitution and the form of incorporation.

If eligible, secure access is given to an online application form through the CHiMES system. Agencies are required to complete all fields in the application form including performance measures and quality management questions. The form also provides lists of documents required to be uploaded to support each performance standard.

To assist in this process, there is a guidance document on completing the registration application form(pdf 460KB) . We have also produced guidance for understanding the registration criteria around constitutions(pdf 94KB) and winding up provisions(pdf 481KB) .

We also require agencies applying for registration to compete a financial template, which includes both historical and projected financial data. Please contact us to receive a copy of this template.

Once all documentation is submitted, the application is assessed and further information requested where necessary. The duration of the registration process depends on the agency’s preparedness for registration.

Once assessment is completed, the Housing Registrar presents the application assessment to the Registrar of Housing Agencies to make the final decision on the registration of the agency.


Under the Housing Act 1983 (the Act), the registration and regulation of housing agencies require the provision of information by agencies to the Housing Registrar. This information may include confidential and sensitive material such as:

  • commercial in-confidence information (e.g. business plans, financial plans, reports of internal operational reviews, etc.); and/or
  • personal information (e.g. relating to members of governing bodies of agencies or to tenants and prospective tenants of an agency)

Any commercial in-confidence information disclosed or provided to us, whether written or oral, is kept in strict confidence and only used for purposes outlined in the Act.

More information on our confidentiality procedures can be found in our confidentiality information sheet(pdf 161KB).